"Internet_StartInternetLog: Couldn't open log file. Please contact technical support."

The most likely reason for the receipt of this error message is that the user has lost "write" permissions to the BibleWorks folder (x:\Program Files\BibleWorks, where x (usually c) is the "My Computer" drive letter).

If possible, however, first attempt to update the BibleWorks Executable "exe" file by following the instructions here:
http://kb.bibleworks.com/index.php?/article/AA-02789
This update may solve the problem.

If this is not possible, to check and reset folder permissions, follow the steps here:
http://kb.bibleworks.com/index.php?/article/AA-02753

In-house BibleWorks Customer Support is no longer available.

Last updated: RG/June 16, 2018